Die voraussichtliche Bearbeitungszeit (Lead-Time) findest du direkt auf der jeweiligen Produktseite. 

Bitte beachte, dass dies die Zeitspanne ist, die wir benötigen, um deine Artikel versandfertig zu machen. Die Versanddauer durch den Paketdienst kommt zu dieser Zeit hinzu. 

Eine Übersicht aller Bearbeitungszeiten deiner bestellten Artikel findest du zusätzlich auf deiner Rechnung.

Wenn du mehrere Produkte bestellst, richtet sich die Lieferzeit nach dem Artikel mit der längsten Lieferzeit. Da ein Teil unserer Produkte sofort verfügbar ist und andere erst nach Bestellung produziert werden, können innerhalb einer Bestellung unterschiedliche Lieferzeiten entstehen. 

Wir versenden Bestellungen grundsätzlich gesammelt, sobald alle enthaltenen Produkte fertiggestellt sind. 

Das bedeutet: Auch wenn einzelne Artikel bereits früher verfügbar wären, erfolgt der Versand erst, wenn die komplette Bestellung versandbereit ist. So stellen wir sicher, dass alle Teile zusammen und vollständig bei dir ankommen.

We give suitable cardboard boxes another use. That is why your order may arrive in a brown, white or previously printed box. In this way we reuse existing packaging and avoid unnecessary packaging waste.

What matters is that the box is sturdy, properly sized and suitable for safe shipping. Its exterior does not indicate the condition or quality of your order. Even in a reused box, you will receive the goods you ordered.

Deliveries to countries outside the EU may incur additional charges, such as import taxes, customs duties or fees charged by the parcel carrier for customs clearance. Whether these apply and how much they cost depends on the destination country, the value and type of goods and the applicable local rules.

Unless such charges are explicitly included in the checkout price or paid by us, they may be payable in addition to your order total and collected by the responsible carrier or authority. Please contact your country's customs authority before ordering and check the information at checkout and in our shipping terms.

Für eine zuverlässige Kommunikation empfehlen wir, uns direkt per E-Mail zu kontaktieren. So können wir dein Anliegen sicher bearbeiten und gewährleisten, dass alle wichtigen Informationen vollständig berücksichtigt werden. 

Gerade bei dringenden Anliegen oder Erstanfragen ist die Kontaktaufnahme per E-Mail der sicherste Weg.

Alternativ sind wir auch über WhatsApp und Instagram erreichbar. Aufgrund der hohen Anzahl an Anfragen über diese Kanäle kann es dort jedoch zu verzögerten Antworten oder längeren Wartezeiten kommen.

Our AI telephone assistant can help with questions about our products and your order. You can already use it to request further information or add details about your enquiry. If you would rather speak with a person, you can also ask the AI telephone assistant to transfer you to our team.

It is still being trained, and we continually expand its knowledge. It may therefore not yet answer every question completely or correctly. If anything remains unclear, or if you need to make a binding change to your order, please contact our team directly by email. Include your order number and the relevant product wherever possible.

Ja, die Eisenbeisser GmbH verfolgt das Ziel, für unterschiedliche Anforderungen und Kundenwünsche passende Lösungen anzubieten. Dazu gehören auch hochwertige Carbonverkleidungen. 

Eine Übersicht über alle unsere Leistungen findest du auf unserer Übersichtsseite.

Our fairings are available in different versions depending on the material.

The respective version is always specified and shown directly on the product page.

Nein, unsere Teile sind ausschließlich für den Rennsportgebrauch gedacht. Ein Materialgutachten für den Einsatz im Straßenverkehr liegt nicht vor, sofern nicht explizit angegeben.

Our product versions differ in their focus on materials, weight, flexibility and manufacturing:

• Standard GRP: Traditional hand-laid fibreglass laminate. Designed to be robust and economical; compared with dedicated lightweight versions, we accept a higher weight.
• SixFiber: A fibre composite designed for low weight and high flexibility in non-structural racing fairings. A good choice if you want a light fairing that is easy to handle.
• Prepreg Autoclave: Pre-impregnated fibre layers with a controlled resin content are cured under pressure and heat. This promotes an even, well-consolidated laminate.
• Carbon: Hand-laid carbon-fibre laminate with its characteristic carbon appearance and the potential for high stiffness at low weight.
• Carbon Autoclave: Combines carbon fibres with controlled curing under pressure and heat, producing a particularly sophisticated carbon laminate.

The best version depends on how you intend to use it. Specific weights, finishes and features are stated on the individual product pages. No material category is automatically more resistant in every crash.

Our principle is: You get what you see. We do not retouch product features to make the workmanship appear better than it is. We deliberately photograph more than just the best-looking pieces; less-than-perfect examples can also appear in our photos. We want you to get a realistic impression of what to expect.

Handmade composite parts may vary slightly in appearance and weave pattern from one piece to another. Lighting and screen settings can also affect how colours appear. Your order is governed by the version selected, the stated scope of delivery and the agreed product specifications.

Die Eisenbeisser GmbH ist in verschiedenen Bereichen rund um Motorsport, Bikes und Performance tätig und bietet Lösungen für unterschiedliche Anforderungen im Racing- und Umbau-Bereich.

Eine zentrale Übersicht über all unsere Shops, Dienstleistungen und zukünftigen Projekte findest du auf unserer Hauptseite. Dort sind alle Bereiche gebündelt dargestellt und übersichtlich verlinkt.

Wir bieten dir verschiedene sichere Zahlungsmethoden an.

Du kannst bei uns mit Kreditkarte (z. B. Visa, Mastercard), Apple Pay, PayPal, Klarna, Kryptowährung (USDC) sowie per Banküberweisung bezahlen.

Wenn du Banküberweisung wählst, erhältst du unsere Bankdaten in der Bestätigungs-E-Mail. Bitte gib bei der Überweisung unbedingt deine Bestellnummer als Verwendungszweck an, damit wir die Zahlung korrekt zuordnen und den Versand deiner Bestellung veranlassen können.

Alle Transaktionen werden sicher verarbeitet, sodass du deine Bestellung zuverlässig abschließen kannst.

Even with careful maintenance, errors can occur in a large product range—for example, in prices, technical specifications or model compatibility. If you notice something inconsistent, please send us the product link and a brief explanation, ideally with a screenshot. We will review your report and correct confirmed errors.

If an incorrect price results from a typing error or faulty data transfer, we may, under the applicable legal conditions, challenge an acceptance of contract already declared on the grounds of mistake. In that case we will inform you without delay once the error is discovered and explain why. A calculation that subsequently turns out to be unprofitable is not, by itself, generally sufficient grounds for doing so.

If the contract is successfully avoided, it becomes void retroactively; we will refund any payments already received. We will be happy to offer you the item again at the corrected price. Whether you accept that offer is entirely your decision—there is no automatic additional charge. Your statutory rights remain unaffected.

Informationen zu Rückgaben und Widerruf findest du in unserer Widerrufsbelehrung auf unserer Website. Dort ist genau erklärt, wie eine Rückgabe abläuft und welche Fristen dabei gelten. Außerdem findest du dort das notwendige Widerrufsformular.

Products that we paint individually at your express request or finish in colours according to your personal specifications are custom-made items. To the extent that they meet the conditions of Section 312g (2) No. 1 of the German Civil Code (BGB), there is no statutory right of withdrawal.

In these cases, returns or exchanges because you do not like the result or subsequently change your design preferences are excluded. Please check your colour and design specifications carefully before ordering, and read the information about custom painting on the relevant product page. Your statutory warranty rights in the event of defects remain fully unaffected.

Rubber well nuts secure parts by expanding slightly as the screw is tightened. Insert the nut into the correct hole until its flange rests against the surface, then carefully screw in the matching bolt. Tighten only until the rubber expands slightly and holds the component securely.

Important: The screw does not need to be tightened all the way to its stop. Do not completely compress or force the rubber nut through the hole. Overtightening places unnecessary stress on the material and may cause it to tear or break. Follow the installation instructions for the particular version.

The correct choice depends on the fastening system, the thickness of the parts being joined and the matching receptacle. A stud that is too short cannot lock securely; one that is too long may leave excessive play. Refer to the specifications of the actual product, as the required length can vary even within the same material category.

First test-fit the fairing on the motorcycle and align every part without stress. Only then mark the fixing points, drill according to the installation instructions and fit the receptacles. Work carefully, deburr the holes and check every fastener afterwards: it must lock securely with a quarter-turn without putting the laminate under stress. Fitting and drilling must be completed before painting.