You can find the estimated lead time directly on the respective product page.

Please note that this is the time we need to get your items ready for shipment. The delivery time by the parcel service is in addition to this time.

You can also find an overview of all lead times for your ordered items on your invoice.

If you order multiple products, the delivery time will be based on the item with the longest delivery time. Since some of our products are immediately available and others are only produced after an order is placed, different delivery times may occur within a single order. 

We generally ship orders together as soon as all included products are ready. 

This means that even if individual items would be available earlier, shipping will only occur once the entire order is ready for dispatch. This way, we ensure that all parts arrive together and complete.

We give suitable cardboard boxes another use. That is why your order may arrive in a brown, white or previously printed box. In this way we reuse existing packaging and avoid unnecessary packaging waste.

What matters is that the box is sturdy, properly sized and suitable for safe shipping. Its exterior does not indicate the condition or quality of your order. Even in a reused box, you will receive the goods you ordered.

Deliveries to countries outside the EU may incur additional charges, such as import taxes, customs duties or fees charged by the parcel carrier for customs clearance. Whether these apply and how much they cost depends on the destination country, the value and type of goods and the applicable local rules.

Unless such charges are explicitly included in the checkout price or paid by us, they may be payable in addition to your order total and collected by the responsible carrier or authority. Please contact your country's customs authority before ordering and check the information at checkout and in our shipping terms.

For reliable communication, we recommend contacting us directly by email. This way, we can securely process your request and ensure that all important information is fully considered.

Especially for urgent matters or initial inquiries, contacting us by email is the most secure method.

Alternatively, you can also reach us via WhatsApp and Instagram. However, due to the high volume of inquiries through these channels, there may be delayed responses or longer waiting times.

Our AI telephone assistant can help with questions about our products and your order. You can already use it to request further information or add details about your enquiry. If you would rather speak with a person, you can also ask the AI telephone assistant to transfer you to our team.

It is still being trained, and we continually expand its knowledge. It may therefore not yet answer every question completely or correctly. If anything remains unclear, or if you need to make a binding change to your order, please contact our team directly by email. Include your order number and the relevant product wherever possible.

Yes, Eisenbeisser GmbH aims to offer suitable solutions for various requirements and customer wishes. This also includes high-quality carbon fiber fairings. 

You can find an overview of all our services on our homepage.

Our carbon parts are manufactured according to modern motorsport standards and are developed for track use. The vast majority of our components are produced using the autoclave process, which is also used in professional motorsport. This method enables a particularly dense carbon structure, high material strength, and precise, lightweight components. For individual parts, vacuum infusion may also be used – likewise a high-quality process that allows for even resin distribution and a clean carbon surface. We fundamentally do not use products made from simple hand lay-up. Our production is geared towards high-quality carbon components, such as those used in professional racing and performance modifications.

Our product versions differ in their focus on materials, weight, flexibility and manufacturing:

• Standard GRP: Traditional hand-laid fibreglass laminate. Designed to be robust and economical; compared with dedicated lightweight versions, we accept a higher weight.
• SixFiber: A fibre composite designed for low weight and high flexibility in non-structural racing fairings. A good choice if you want a light fairing that is easy to handle.
• Prepreg Autoclave: Pre-impregnated fibre layers with a controlled resin content are cured under pressure and heat. This promotes an even, well-consolidated laminate.
• Carbon: Hand-laid carbon-fibre laminate with its characteristic carbon appearance and the potential for high stiffness at low weight.
• Carbon Autoclave: Combines carbon fibres with controlled curing under pressure and heat, producing a particularly sophisticated carbon laminate.

The best version depends on how you intend to use it. Specific weights, finishes and features are stated on the individual product pages. No material category is automatically more resistant in every crash.

Our carbon parts are manufactured using the hand lay-up process and are designed for use in performance and racing applications. This process enables solid craftsmanship, functional components, and an authentic carbon look. The focus is on a good balance of aesthetics, function, and price – ideal for custom modifications and sporting use.

Our fairings are available in different versions depending on the material.

The respective version is always specified and shown directly on the product page.

Our principle is: You get what you see. We do not retouch product features to make the workmanship appear better than it is. We deliberately photograph more than just the best-looking pieces; less-than-perfect examples can also appear in our photos. We want you to get a realistic impression of what to expect.

Handmade composite parts may vary slightly in appearance and weave pattern from one piece to another. Lighting and screen settings can also affect how colours appear. Your order is governed by the version selected, the stated scope of delivery and the agreed product specifications.

No, our parts are designed exclusively for racing use. A material certificate for use in road traffic is not available unless explicitly stated otherwise.

Eisenbeisser GmbH operates in various fields related to motorsports, bikes, and performance, offering solutions for diverse requirements in the racing and conversion sector.

A central overview of all our shops, services, and future projects can be found on our main page. All areas are presented there in a consolidated manner and clearly linked.

We offer you various secure payment methods.

You can pay with us using a credit card (e.g. Visa, Mastercard), Apple Pay, PayPal, Klarna, cryptocurrency (USDC), or by bank transfer.

If you choose bank transfer, you will receive our bank details in the confirmation email. Please be sure to include your order number as the payment reference so that we can correctly allocate the payment and arrange for your order to be shipped.

All transactions are processed securely so that you can reliably complete your order.

Even with careful maintenance, errors can occur in a large product range—for example, in prices, technical specifications or model compatibility. If you notice something inconsistent, please send us the product link and a brief explanation, ideally with a screenshot. We will review your report and correct confirmed errors.

If an incorrect price results from a typing error or faulty data transfer, we may, under the applicable legal conditions, challenge an acceptance of contract already declared on the grounds of mistake. In that case we will inform you without delay once the error is discovered and explain why. A calculation that subsequently turns out to be unprofitable is not, by itself, generally sufficient grounds for doing so.

If the contract is successfully avoided, it becomes void retroactively; we will refund any payments already received. We will be happy to offer you the item again at the corrected price. Whether you accept that offer is entirely your decision—there is no automatic additional charge. Your statutory rights remain unaffected.

You can find information on returns and cancellations in our cancellation policy on our website. It explains exactly how a return works and which deadlines apply. You will also find the necessary cancellation form there.

Products that we paint individually at your express request or finish in colours according to your personal specifications are custom-made items. To the extent that they meet the conditions of Section 312g (2) No. 1 of the German Civil Code (BGB), there is no statutory right of withdrawal.

In these cases, returns or exchanges because you do not like the result or subsequently change your design preferences are excluded. Please check your colour and design specifications carefully before ordering, and read the information about custom painting on the relevant product page. Your statutory warranty rights in the event of defects remain fully unaffected.

Rubber well nuts secure parts by expanding slightly as the screw is tightened. Insert the nut into the correct hole until its flange rests against the surface, then carefully screw in the matching bolt. Tighten only until the rubber expands slightly and holds the component securely.

Important: The screw does not need to be tightened all the way to its stop. Do not completely compress or force the rubber nut through the hole. Overtightening places unnecessary stress on the material and may cause it to tear or break. Follow the installation instructions for the particular version.

The correct choice depends on the fastening system, the thickness of the parts being joined and the matching receptacle. A stud that is too short cannot lock securely; one that is too long may leave excessive play. Refer to the specifications of the actual product, as the required length can vary even within the same material category.

First test-fit the fairing on the motorcycle and align every part without stress. Only then mark the fixing points, drill according to the installation instructions and fit the receptacles. Work carefully, deburr the holes and check every fastener afterwards: it must lock securely with a quarter-turn without putting the laminate under stress. Fitting and drilling must be completed before painting.